All Systems Operational

US Operational
us-west1 Operational
us-central1 Operational
us-east1 Operational
Europe Operational
europe-west1 Operational
Canada Operational
northamerica-northeast1 Operational
Asia Operational
asia-northeast1 Operational
Australia Operational
australia-southeast1 Operational
Site Builder Operational
www.checkfront.com Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Compute Engine Operational
Stripe Webhooks Operational
Xero Ltd - API App Centre Operational
Stripe API Operational
Stripe JS Operational
Stripe JS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025
Issues with Missing Payments and OTA Bookings
Resolved - This incident has been resolved.
May 15, 10:44 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 08:22 PDT
Investigating - We’re currently investigating two related issues that may impact some users:

- Missing OTA bookings: Bookings made through OTAs (Online Travel Agencies) are not appearing in Checkfront as expected.

Our team has identified the root cause and is actively working on a fix. We’ll continue to share updates here as we make progress.
May 8, 16:15 PDT
May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Service Access Issues – Operators Seeing “Service Temporarily Unavailable”
Resolved - This incident has been resolved.
May 9, 13:03 PDT
Monitoring - Our team has identified the cause of the “Service Temporarily Unavailable” errors affecting some operators attempting to log in or use Checkfront.

We have implemented mitigation measures, and we are seeing services stabilize, particularly across the us-east1 servers.

We will continue to closely monitor the situation to ensure full recovery and stability across all affected systems.
May 9, 09:23 PDT
Update - We are continuing to investigate this issue.
May 9, 09:12 PDT
Update - We have received reports that some operators are encountering a “Service Temporarily Unavailable” message when attempting to log in to their Checkfront accounts or use the system. Our engineering team is actively investigating the root cause of this issue.
May 9, 08:15 PDT
Investigating - We have received reports that some operators are encountering a “Service Temporarily Unavailable” message when attempting to log in to their Checkfront accounts or use the system. Our engineering team is actively investigating the root cause of this issue.
May 9, 08:15 PDT
[US East] Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 PDT
Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window.

When: Between 1:00 AM – 3:00 AM local time (EDT)

Date: 9th May 2025

Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).
Apr 30, 20:18 PDT
May 8, 2025
[US West] Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 01:00 PDT
Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window.

When: Between 1:00 AM – 3:00 AM local time (PDT)

Date: 8th May 2025

Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).
Apr 30, 20:17 PDT
[Canada East] Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 22:00 PDT
Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window.

When: Between 1:00 AM – 3:00 AM local time (EDT)

Date: 8th May 2025

Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).
Apr 30, 20:16 PDT
May 7, 2025
[Japan] Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 09:00 PDT
Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window.

When: Between 1:00 AM – 3:00 AM local time (JST)

Date: 8th May 2025

Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).
Apr 30, 20:15 PDT
[US Central] Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 PDT
Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window.

When: Between 1:00 AM – 3:00 AM local time (CDT)

Date: 7th May 2025

Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).
Apr 30, 20:14 PDT
May 6, 2025
[Europe] Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 19:00 PDT
Update - Database maintenance is taking longer than expected, we will be extending the maintenance window by an hour. We apologise for any inconvenience caused.
May 6, 17:44 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 16:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 5, 20:46 PDT
Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window.

When: Between 1:00 AM – 4:00 AM local time (CEST)

Date: 7th May 2025

Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).
Apr 30, 20:13 PDT
[Australia] Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
May 6, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 PDT
Scheduled - Details: To improve performance and reliability, we’ll be upgrading our databases during a planned maintenance window.

When: Between 1:00 AM – 3:00 AM local time (AEST)

Date: 7th May 2025

Impact: Your site will remain available, but bookings will be temporarily paused (read-only mode).
Apr 30, 20:11 PDT
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